Your Partner In E-commerce Success
Our Founder - Charlie Cook
As a seasoned ecommerce entrepreneur with over nine years of experience, I’ve witnessed first-hand the challenges brands face when outsourcing fulfilment.
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Many fulfilment companies lack a deep understanding of the unique challenges faced by ecommerce brands leading to subpar service, unnecessary costs and poor accountability.
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To address these challenges, I founded Hails Fulfilment.
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Our Commitment:
Proactive, Not Reactive
We believe in a proactive approach to fulfilment. Rather than waiting for issues to arise, we actively seek to prevent them from happening. Issues that do arise are dealt with promptly.
Open Accountability
We believe in transparency and honesty. If we make a mistake, we'll be the first to admit it. We're committed to open communication and accountability, ensuring your trust in our services.
Selective Courier Network
Our handpicked couriers deliver top-notch service at competitive rates. We've selected partners known for their reliability and efficiency, ensuring your shipments are always in good hands.
Fair & Transparent Pricing
Our rates are competitive and clearly communicated, with no hidden fees or surprises. You can trust us to provide you with honest pricing that reflects the value of our services.
Swift & Efficient Returns
We guarantee a 24hr turnaround on returns. Before repacking & returning products to the shelf, we carefully inspect and document any issues. This diligent approach helps ensure that your customers receive only the highest quality products.
​We aim to provide hassle-free, cost-effective fulfilment solutions like nothing you've ever experienced, allowing you to concentrate on expanding your brand.